Warranty Information

 "REFUNDS/ WARRANTY"
No Warranty On Items Stated (NW), 12 Month 12,000 Mile Warranty (Whichever comes first) Warranty is only valid from initial repair order date and mileage.
C&M Mobile Automotive Repairs LLC reserves the rights to void any warranty at any time. C&M Mobile Automotive Repairs LLC may issue a refund once a refund Addendum is completed. Warranty for C&M Mobile Automotive Repairs LLC is only valid if the customer is in the state of "North Carolina". C&M Mobile Automotive Repairs LLC warranty is only valid if the vehicle is located within a 25-Mile service area of Mecklenburg County, and within the state of North Carolina. Sublet items are non-warranty with C&M Mobile Automotive Repairs. All sublet warranty claims are to be submitted to the sublet repair facility. This Limited Warranty does not cover: Any damage to your car caused by abnormal use (such as use in a commercial venture), misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water and freezing). Any diagnostic or inspection service including pre-purchase inspection services provided through C&M Mobile Automotive Repairs LLC. Any issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the car does not start); Any pre-existing condition with your car that is not known by the Technician prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage the Technician to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty); Any repairs that you request the Technician perform beyond those included in the Technician’s diagnosis of the problem, and which the Technician performs, even if those additional repairs are needed to fix the issue you asked the Technician to diagnose; provided, however, that if you authorize and pay for additional repairs through C&M Mobile Automotive Repairs LLC, such additional repairs would be included in the Vehicle Services and covered by this Limited Warranty; and Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when the Technician replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty). This Limited Warranty is entirely void when: Any parts not ordered through C&M Mobile Automotive Repairs LLC, are installed by the Technician; Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation (e.g., conventional oil is requested by you for an oil change but the owner’s manual for your vehicle calls for synthetic oil); or After receiving the Vehicle Services, you take your car to a person not scheduled and processed through C&M Mobile Automotive Repairs to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving C&M Mobile Automotive Repairs LLC, the first opportunity to inspect and remedy the problem (or to consent to an alternative person or shop from doing so). Any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim shall be made by us in our sole discretion. You will be charged for one hour of labor fees if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.
"CUSTOMER SUPPLIED PARTS"
(CSP) Customer supplied parts have no parts or labor warranty (No Warranty)
"BATTERY WARRANTY"
No Warranty On Items Stated (NW), 12 Month 12,000 Mile Warranty (Whichever comes first) Warranty is only valid from initial repair order date and mileage.
C&M Mobile Automotive Repairs LLC reserves the rights to void any warranty at any time. (Battery manufacturers offer up to 5year warranty please contact the Battery manufacture to determine the specific warranty of the parts installed)
"ALIGNMENTS'
C&M Mobile Automotive Repairs LLC, does not offer warranty of alignments on any vehicle. This includes all sublet alignments.
"TIRES"
C&M Mobile Automotive Repairs LLC, does not offer "Road Hazard", or any tire warranties; all tire warranties are to be taken up with the tire manufacturer.

 "BRAKES"
All brake warranties are for pad(s) and rotor(s) and or brake shoe(s) and brake drum(s). No warranty can be used on "PADS" if no new rotor(s) and or drum(s) are installed. Just installing brake pads can cause an increase in brake "DUST" and or brake "NOISE" all brake warranties are VOID if just pads are installed.
"A/C WARRANTY"
No Warranty on "Evac and Recharge" for an A/C diagnostic. No Warranty on "Evac and Recharge" for an A/C system, this includes post repairs that are "first steps only". All items that are not included in an "A/C KIT" are subject to no warranty unless otherwise documented on the repair order by C&M Mobile Automotive Repairs LLC. No A/C Warranty is valid without a complete system A/C "FLUSH".
"WARRANTY CLAIM"
Once you file a claim with us, our claims team will evaluate the claim to determine preliminary eligibility for coverage of Vehicle Services under this Limited Warranty. If eligible, we will send a Technician to inspect the problem. If the Technician determines that there is a defect in materials or workmanship of the Vehicle Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.
If the Technician determines that the claimed defect is not the result of a defect in materials or workmanship of the Vehicle Services, you will be charged for one hour of labor fees. All defective parts replaced under this Limited Warranty must be returned to us. By starting a warranty claim you agree to a diagnostic fee of $150.00 (Plus tax and fees). This fee may be adjusted after the initial warranty inspection. If the warranty inspection is within the 12 month 12,000 mile service period and the issues are part failure and or a workmanship issue you may not be charged. If the issues are unrelated to the previous repair(s)/ you will be charged for one hour of labor fees if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.
To file a claim please call our office at 704-956-7135
Or, alternatively, you can send an email to cmautomotiverepairs1@gmail.com with the following information:
Name:
Phone Number:
Valid Address:
Invoice #:
Current Mileage:
Nature of problem:
Documentation: Please attach all relevant documentation supporting your claim including photos or video of the problem occurring with your vehicle. Please note, however, that attempting to fix the problem or touching the work performed by C&M Mobile Automotive Repairs LLC will immediately void your Limited Warranty. 

 "QUOTES"
All vehicle repair quotes (EXCLUDING TIRES) are valid for 30-Days from the initial quote date. Tire quotes are valid for 15-Days from the initial quote date. 

"THIRD PARTY WARRANTY COMPANIES"

Decision Authority: All decisions regarding your warranty claim are made solely by the Third-Party Warranty Company. C&M Mobile Automotive Repairs LLC does not have the authority to make any decisions regarding your warranty claim. 

Warranty Continuity: By using C&M Mobile Automotive Repairs LLC, you understand that your existing warranty does not reset or start over. The warranty provided by C&M Mobile Automotive Repairs LLC may not serve as an additional warranty to your Third-Party Warranty.

Role of C&M Mobile Automotive Repairs LLC: C&M Mobile Automotive Repairs LLC is hired and/or subcontracted by the Third-Party Warranty Company to conduct warranty inspections and/or repairs. C&M Mobile Automotive Repairs LLC does not make decisions on any claims. All claim decisions are handled by the Third-Party Warranty Company. 

Acknowledgment of Terms: By agreeing to the above and below terms and conditions, you acknowledge and understand that C&M Mobile Automotive Repairs LLC is not responsible for any warranty claim decisions. All claim-related communications and decisions are managed by the Third-Party Warranty Company.

Diagnostic and Repair Fees: If your warranty claim is not approved, you will be responsible for the C&M Mobile Automotive Repairs LLC diagnostic fee, plus applicable taxes and other fees. If your warranty claim is approved, the diagnostic fee agreed to during the booking process will not be charged, and C&M Mobile Automotive Repairs LLC will only collect any applicable deductibles once the service is completed. 

Communication: C&M Mobile Automotive Repairs LLC will handle all communications with the Third-Party Warranty Company to confirm if the repair is covered under your contract and keep you informed throughout the process. By using the services of C&M Mobile Automotive Repairs LLC, you agree to these terms and conditions.

Warranty Information Revised as of August 10, 2024